Deliverable
Multiple educational pdfs
Tools
Figjam (Figma), Google suite
METHODS
Design thinking, Cross-cultural design
Disciplines
UX research, UX design, Instructional design, Facilitation
When I joined later in the project, the team still had a lot of open questions, like:
How to approach creating the information architecture of each guide?
How to tailor the materials to the needs of the audience?
How to incorporate learning activities?
In other words, they could benefit from UX and Instructional design!
Pdf format, and in English
The outcome has to satisfy both the target group’s and Western expectations, as the materials will be distributed and promoted by a wide global network
Target audience is hard to reach, some with limited internet access
No additional rounds of iterations after the project concludes 6 months later
Success metrics were important to define, for example to know what to test with users.
Relevance of content to solev target group's problem (priority #1 for first round of testing)
Usability
Didactic value and completeness of resources
Desirability of the visual style
To streamline the content development process, I introduced Cathy Moore's Action Mapping technique to the team.
This technique involves defining what we want the reader to do after reading the material.
The benefit: We don't focus on "unnecessary" items we "want them to know" – only on actionable items.
These desired actions are then easier to split up into sub-tasks, then sub-sub tasks and so on. At the end we have a tree structure which equates to the information architecture of our educational material.
TBC
I suggested that one chapter of each toolkit is tested. The chapter selection was made based on whether or not the success aspects were testable on them:
Relevance of content to solev target group's problem (priority #1 for first round of testing)
Usability
Didactic value and completeness of resources
Desirability of the visual style
